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nominated 2021

AR Assistant for R7525

Dell Technologies

The AR Assistant is an app which shows users how to service their hardware through augmented reality (AR). It displays semitransparent 3D overlays directly overtop the hardware using a mobile device. Targeted at self-service customers, it also lowers the barrier for entry in owning and maintaining a Dell system, by increasing the confidence for self-maintenance. In response to COVID, the initial solution for the PowerEdge R7525 has been extended to almost 30 additional products.

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Design

Experience Innovation Group, Dell Technologies

Year

2021

Category

Product

Country

United States

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